When a client erupts in anger, what’s really going on?
While anger is a normal and sometimes necessary emotion, it can escalate all too quickly once triggered.
And that can lead to devastating choices and consequences.
In the video below, ten experts share their perspectives on what drives anger, and how they approach it.
Take a look – it’s under 5 minutes.
What are some strategies you’ve used when working with a client’s anger? Please tell us about it in the comment section below.