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How to Work with a Client Who is Hostile and Critical
Skills for Working with Some of the Most Challenging Clients We See
When a client struggles with anger, it can affect their judgment and create even more barriers to their healing.
And when a client’s hostility and criticism is directed at you – that can be one of the most painful aspects of being a practitioner.
But to help our clients effectively resolve their anger, we have to look at the crucial role of the subcortical brain and how it affects reactivity. We need to know how anger leaves traps in the nervous system and why it suffers from the same powerful neural linking as addiction.
That’s why we’ve brought together 20 of the greatest minds in our field to help us focus on more targeted interventions for clients with anger.
Practical Skills for Working with a Client's Anger
Five Skills to Immediately Defuse Anger
Marsha Linehan, PhD Stephen Porges, PhD
Kelly McGonigal, PhD Bill O’Hanlon, LMFT
- An emergency technique to halt a client’s rapidly escalating anger
- The one skill that stops rising anger so you can problem-solve
- One subtle tweak to a breathing exercise that can bring down a client’s arousal state
How to Help Your Client Release “Stuck” Anger
Peter Levine, PhD Pat Ogden, PhD
- How to create new experiences that override a client’s anger
- Rage vs. collapse: how to help a client integrate two incompatible parts of their anger
Strategies To Help Your Clients Stay Engaged With Their Anger
Marsha Linehan, PhD Joan Borysenko, PhD
Bill O’Hanlon, LMFT
- The one crucial idea you need to “sell” to your angry clients
- The powerful “Fact Check” that can stop anger in its tracks
- The one question that shifts a client from reactive to reflective
Why Anger Can Become an Addiction – And How to Help Clients Break Free
Rick Hanson, PhD Steven Hayes, PhD Joan Borysenko, PhD
Kelly McGonigal, PhD Ron Siegel, PsyD
- The one emotion that looks identical to anger in the brain
- The deep connection between temperament and the immune system
- Why clients with depression may have a greater addiction to expressions of anger
How to Approach the Rageful Parts of Trauma-based Anger
Pat Ogden, PhD Bessel van der Kolk, MD Ron Siegel, PsyD
- Why the subcortical brain can dominate the way trauma survivors express anger
- Why we may need to be more concerned with a non-hostile client
- Why most “anger management” training fails
How to Help Clients Overcome the Main Fear That Drives Hostility
Sue Johnson, EdD Dan Siegel, MD
Ron Siegel, PsyD Joan Borysenko, PhD
- The one deep-rooted fear that fuels most anger in relationships
- How to pull an angry client back in when they shut down in a relationship
- How to work with a client’s core vulnerability that drives the fear-anger cycle
What Can Go Wrong When Working with Angry Couples
Ellyn Bader, PhD Stan Tatkin, MFT
- One strategy to help expand a client’s empathy for their partner
- How your opening question to an angry couple could actually be lighting their fuse
- How to work with the narcissism that can block a client’s ability to empathize
How to Work with an Angry Client Who Is Critical of You
Zindel Segal, PhD Linda Graham, MFT Sue Johnson, EdD
Stan Tatkin, MFT Bill O’Hanlon, LMFT
- Practical strategies to help you stay centered when facing criticism
- The “Compassionate Barrier” skill, and how it can keep you connected in a session
- One way to defuse a client’s anger in mandated therapy
Two Ways to Work With a Passive-Aggressive Client
Rick Hanson, PhD Zindel Segal, PhD
- How to slow down a client’s escalating anger to allow for more awareness
- How to reframe a client’s sense of disappointment to help them see progress in their healing
- A nuanced strategy for working with a narcissistic client who challenges your clinical abilities
Register Here for $197 $97
and get 9 videos, audios, transcripts, plus 4 bonuses
to help you work more effectively with a client’s anger
3 CE/CME Credits or Clock Hours are available for purchase at checkout.
Click HERE to get information about CE/CME credits and clock hours as well as speaker disclosures
“That skill that I’ve learned has really been so invaluable and it really turned the corner with a lot of clients.”
— Karen MacKenzie, LICSW —
Extra Bonus When You Order Today
6 Insights to Help Neutralize Your Client’s Anger
Ron Siegel, PsyD Michael Yapko, PhD Stan Tatkin, MFT
Shelly Harrell, PhD Ellyn Bader, PhD Bill O’Hanlon, LMFT
- The surprising emotion that many angry people can’t feel
- One instinctual response to anger that keeps clients trapped in reactivity
- Why some clients’ anger can set you up as the “bad other”
- The four patterns that lead to anger (and the fact check that disrupts it)
- One critical function of trauma-based anger
- The three elements that make up the “Anatomy of an Upset”
- How “small teeth” anger damages a client’s relationships
- How “Felony Lies” poisons relationships
+ Bonus Handout: How Anger Affects the Brain and Body.
Download or print out our new Anger infographic to give to your clients
For This Short Course on Practical Skills for Working with a Client's Anger, We Brought Together the Top Experts in the Field
Bessel van der Kolk, MD
Neuroscientist and Professor of Psychiatry at Boston University Medical School. Author of The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma.
Marsha Linehan, PhD
Creator of Dialectical Behavior Therapy (DBT); Professor of Psychology, Adjunct Professor of Psychiatry and Behavioral Sciences at the University of Washington and Director of the Behavioral Research and Therapy Clinics.
Peter Levine, PhD
Founder of Somatic Experiencing; Author of Trauma and Memory: Brain and Body in a Search for the Living Past: A Practical Guide for Understanding and Working with Traumatic Memory.
Dick Schwartz, PhD
Founder of Internal Family Systems (IFS) and The Center for Self Leadership; Author of Introduction to Internal Family Systems.
Stephen Porges, PhD
Developer of Polyvagal Theory; Distinguished University Scientist at the Kinsey Institute at Indiana University Bloomington and Research Professor in the Department of Psychiatry at University of North Carolina Chapel Hill.
Sue Johnson, EdD
Creator of Emotionally Focused Therapy (EFT); Founder and Director of the International Centre for Excellence in Emotionally Focused Therapy.
Pat Ogden, PhD
Pioneer in Somatic Psychology; Founder and Director of Sensorimotor Psychotherapy Institute (SPI); Co-founder of the Hakomi Institute; Author of Sensorimotor Psychotherapy: Interventions for Trauma and Attachment.
Shelly Harrell, PhD
Licensed psychologist specializing in multicultural and community psychology; Professor of Psychology in the Graduate School of Education at Pepperdine University.
Dan Siegel, MD
Executive Director of the Mindsight Institute; Co-Director of UCLA’s Mindful Awareness Research Center; author of Mindsight: The New Science of Personal Transformation and The Mindful Therapist: A Clinician’s Guide to Mindsight and Neural Integration.
Rick Hanson, PhD
Senior Fellow of the Greater Good Science Center at UC Berkeley; New York Times bestselling author of Hardwiring Happiness and Buddha’s Brain.
Steven Hayes, PhD
Creator of Acceptance and Commitment Therapy (ACT); Nevada Foundation Professor at the Department of Psychology at the University of Nevada, Reno.
Joan Borysenko, PhD
Founder of Mind/Body Health Sciences LLC; Author of New York Times Bestseller Minding the Body, Mending the Mind.
Ellyn Bader, PhD
Co-creator of The Developmental Model of Couples Therapy; Co-director of The Couples Institute.
Zindel Segal, PhD
A founder of Mindfulness-Based Cognitive Therapy (MBCT); Professor of Psychology at the University of Toronto.
Ron Siegel, PsyD
Assistant Professor of Psychology, part time, Harvard Medical School; Author of The Mindfulness Solution: Everyday Practices for Everyday Problems and Sitting Together: Essential Skills for Mindfulness-Based Psychotherapy.
Laurel Parnell, PhD
Leading expert in Eye-Movement Desensitization and Reprocessing (EMDR); Author of Attachment-Focused EMDR: Healing Relational Trauma.
Kelly McGonigal, PhD
Health psychologist and lecturer at Stanford University; Author of The Upside of Stress: Why Stress Is Good for You and How to Get Good At It and The Willpower Instinct: How Self-Control Works, Why It Matters, and What You Can Do to Get More of It.
Bill O’Hanlon, LMFT
Co-developer of Solution-Oriented Therapy; Psychotherapist, speaker, and author of Do One Thing Different: Ten Simple Ways to Change Your Life.
Stan Tatkin, PsyD, MFT
Founder of the PACT Training Institute and developer of a Psychobiological Approach to Couple Therapy (PACT).
Linda Graham, MFT
Author of Bouncing Back: Rewiring Your Brain for Maximum Resilience and Well-Being; Seasoned clinician and life coach.
Course Director
Ruth Buczynski, PhD
Here's What You'll Get:
Everything is yours to keep forever in your professional library
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Downloadable videos so you can watch at your convenience, on any device |
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Audio recordings you can download and listen to at home, in the car, at the gym or wherever you like |
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Professionally-formatted transcripts of the sessions, to make review and action simple |
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Three downloadable bonus videos to help you work more effectively with feelings of “never good enough” |
Get 4 Bonuses That Give You Even More Strategies for Working with a Client’s Anger
Bonus 1
Working with a Client’s Inner Processes to Address Anger
Richard Schwartz, PhD
- A direct negotiation strategy for reducing a client’s anger
- How one Vietnam vet transformed his “Internal Monster”
Bonus 2
An EMDR Approach to Anger
Laurel Parnell, PhD
- How bilateral stimulation acts as an anger “metabolizer”
- Two strategies for resourcing clients who feel powerless
- How to get the anger-reducing benefits of EMDR without eye movements
Bonus 3
Why Forgiveness Work is Especially Effective With Anger
Shelly Harrell, PhD Bill O’Hanlon, LMFT
Joan Borysenko, PhD Kelly McGonigal, PhD
- One crucial change that can help clients forgive instead of lashing out
- How to help a client open up to change while accepting others’ rigidity
- How to reframe forgiveness so that clients are more willing to try it
Bonus 4
Case Study: How Feelings of Anger and Love Physically Affect Us
Shelly Harrell, PhD Joan Borysenko, PhD
- The crucial reason we need to find compassion for the hostile client in our session
- Why hostility requires a different approach from anger
Register Here for $197 $97
and get 9 videos, audios, transcripts, plus 4 bonuses
to help you work more effectively with a client’s anger
3 CE/CME Credits or Clock Hours are available for purchase at checkout.
Click HERE to get information about CE/CME credits and clock hours as well as speaker disclosures
Starting Today, This Program Can Change the Way You Practice
. . . some dare to go the extra journey to research and educate
“These NICABM series keep me afloat, in touch, on track, well trained in my field, and more personally healthy. The best aspect, though, is that I feel validated and comforted knowing that some dare to go the extra journey to research and educate, so I can walk the path to health, and can share with others.”
Mary Corsello-Vilcheck, LCSW
Midlothian, VA
I benefit, my practice benefits, and most important my clients benefit . . .
“I live in Nova Scotia and have limited travel funds at the university at which I work. The series provided by NICABM gives me the rare opportunity to listen to the leaders in the field. As a result, I learn valuable information that would not otherwise be available to me. I benefit, my practice benefits, and most important my clients benefit from the knowledge and wisdom I gain from the series.”
David Mensink, PhD Counseling Psychology, Psychologist
Halifax, Nova Scotia, Canada
I could see how each example could be applied to my work without any difficulty.
“[NICABM’s] information was delivered in such an accessible and well-paced manner that it left me feeling really enthused about using it. I could see how each example could be applied to my work without any difficulty.”
Helen MacWhite, Counseling/Psychotherapy
Dublin, Ireland
Why the Transcript Is Essential:
Click the image to enlarge
- The transcript makes it easy to go back and double check concepts, citations and names that are mentioned
- We put in a table of contents to make it easy for you to find the exact part of the session you need
- Having the concepts already written allows you to take notes on how you’re going to use the ideas rather than transcribing the ideas
- Some people simply learn better by reading than by listening or watching
- You will be able to print out and share techniques presented in the session with your patients
“I really liked being able to follow along with the transcripts as I listened…it was nice not to feel like I had to take notes. I really feel like I remember more when I both hear and see at the same time.”
Mary Ellen McNaughton, Masters in Counseling, Psychology Counselor
Kelowna, British Colombia, Canada
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We invite you to register for this comprehensive training program without any risk. Unless you are completely satisfied, we will refund your money. Just let us know within 30 days from the date of registration. We are that confident that you will find this information to be more than you expected.
Register Here for $197 $97
and get 9 videos, audios, transcripts, plus 4 bonuses
to help you work more effectively with a client’s anger
3 CE/CME Credits or Clock Hours are available for purchase at checkout.
Click HERE to get information about CE/CME credits and clock hours as well as speaker disclosures