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How to Work with a Hostile Critical Client

Skills for Working with Some of the Most Challenging Clients We See


When a client struggles with anger, it can affect their judgment and create even more barriers to their healing.

And when a client’s hostility and criticism is directed at you - that can be one of the most painful aspects of being a practitioner.

But to help our clients effectively resolve their anger, we have to look at the crucial role of the subcortical brain and how it affects reactivity. We need to know how anger leaves traps in the nervous system and why it suffers from the same powerful neural linking as addiction.

That’s why we’ve brought together 20 of the greatest minds in our field to help us focus on more targeted interventions for clients with anger.

Register Here for Only $197

and get 9 videos, audios, transcripts, plus 4 bonuses
to help you work more effectively with a client’s anger

3 CE/CME Credits or Clock Hours are available for purchase at checkout.

Practical Skills for Working with an Angry Client

Five Skills to Immediately Defuse Anger

Marsha Linehan, PhD      Stephen Porges, PhD
Kelly McGonigal, PhD      Bill O’Hanlon, LMFT

Marsha Linehan, PhD
Stephen Porges, PhD
Kelly McGonigal, PhD
Bill O’Hanlon, LMFT

  • An emergency technique to halt a client’s rapidly escalating anger
  • The one skill that stops rising anger so you can problem-solve
  • One subtle tweak to a breathing exercise that can bring down a client’s arousal state

How to Help Your Client Release “Stuck” Anger

Peter Levine, PhD      Pat Ogden, PhD

Peter Levine, PhD
Pat Ogden, PhD

  • Why posture may hold the key to integrating a client’s angry parts
  • How to create new bodily experiences that override a client’s anger
  • Rage vs. collapse: how to help a client integrate two incompatible parts of their anger

Strategies To Help Your Clients Stay Engaged With Their Anger

Marsha Linehan, PhD      Joan Borysenko, PhD
Bill O’Hanlon, LMFT

Marsha Linehan, PhD
Joan Borysenko, PhD
Bill O’Hanlon, LMFT

  • The one crucial idea you need to “sell” to your angry clients
  • The powerful “Fact Check” that can stop anger in its tracks
  • The one question that shifts a client from reactive to reflective

Why Anger Can Become an Addiction – And How to Help Clients Break Free

Rick Hanson, PhD            Steven Hayes, PhD            Joan Borysenko, PhD
Kelly McGonigal, PhD      Ron Siegel, PsyD

Rick Hanson, PhD
Steven Hayes, PhD
Joan Borysenko, PhD
Kelly McGonigal, PhD
Ron Siegel, PsyD

  • The one emotion that looks identical to anger in the brain
  • How a “hair trigger body” creates a “hair trigger psyche”
  • The deep connection between temperament and the immune system
  • Why clients with depression may have a greater addiction to expressions of anger

How to Approach the Rageful Parts of Trauma-based Anger

Pat Ogden, PhD      Bessel van der Kolk, MD      Ron Siegel, PsyD

Pat Ogden, PhD
Bessel van der Kolk, MD
Ron Siegel, PsyD

  • Why the subcortical brain can dominate the way trauma survivors express anger
  • Why we may need to be more concerned with a non-hostile client
  • Why most “anger management” training fails

How to Help Clients Overcome the Main Fear That Drives Hostility

Sue Johnson, EdD      Dan Siegel, MD
Ron Siegel, PsyD      Joan Borysenko, PhD

Sue Johnson, EdD
Dan Siegel, MD
Ron Siegel, PsyD
Joan Borysenko, PhD

  • The one deep-rooted fear that fuels most anger in relationships
  • How neuroplasticity can help us get inside a client’s anger
  • How to pull an angry client back in when they shut down in a relationship
  • How to work with a client’s core vulnerability that drives the fear-anger cycle

What Can Go Wrong When Working with Angry Couples

Ellyn Bader, PhD      Stan Tatkin, MFT

Ellyn Bader, PhD
Stan Tatkin, MFT

  • One strategy to help expand a client’s empathy for their partner
  • How your opening question to an angry couple could actually be lighting their fuse
  • How to work with the narcissism that can block a client’s ability to empathize

How to Work with an Angry Client Who Is Critical of You

Zindel Segal, PhD      Linda Graham, MFT      Sue Johnson, EdD
Stan Tatkin, MFT      Bill O’Hanlon, LMFT

Zindel Segal, PhD
Linda Graham, MFT
Sue Johnson, EdD
Stan Tatkin, MFT
Bill O’Hanlon, LMFT

  • Practical strategies to help you stay centered when facing criticism
  • The “Compassionate Barrier” skill, and how it can keep you connected in a session
  • One way to defuse a client’s anger in mandated therapy
  • How to go “one down” in your physiological state to avoid acting out your counter-transference

Two Ways to Work With a Passive-Aggressive Client

Rick Hanson, PhD      Zindel Segal, PhD

Rick Hanson, PhD
Zindel Segal, PhD

  • How to slow down a client's escalating anger to allow for more awareness
  • How to reframe a client’s sense of disappointment to help them see progress in their healing
  • A nuanced strategy for working with a narcissistic client who challenges your clinical abilities

Register Here for Only $197

and get 9 videos, audios, transcripts, plus 4 bonuses
to help you work more effectively with a client’s anger

3 CE/CME Credits or Clock Hours are available for purchase at checkout.

“That skill that I’ve learned has really been so invaluable and it really turned the corner with a lot of clients.”

— Karen MacKenzie, LICSW —


Extra Bonus When You Order Today

6 Insights to Help Neutralize Your Client’s Anger

Ron Siegel, PsyD      Michael Yapko, PhD      Stan Tatkin, MFT
Shelly Harrell, PhD      Ellyn Bader, PhD      Bill O’Hanlon, LMFT

Ron Siegel, PsyD
Michael Yapko, PhD
Stan Tatkin, MFT
Shelly Harrell, PhD
Ellyn Bader, PhD
Bill O’Hanlon, LMFT

  • The surprising emotion that many angry people can’t feel
  • One instinctual response to anger that keeps clients trapped in reactivity
  • Why some clients’ anger can set you up as the “bad other”
  • The four patterns that lead to anger (and the fact check that disrupts it)
  • One critical function of trauma-based anger
  • The three elements that make up the “Anatomy of an Upset"
  • How “small teeth” anger damages a client’s relationships
  • How “Felony Lies” poisons relationships

+ Bonus Handout: How Anger Affects the Brain and Body.

Download or print out our new Anger infographic to give to your clients

For This Short Course on Practical Skills for Working with an Angry Client, We Brought Together the Top Experts in the Field

Bessel van der Kolk MD

Author of The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma

Marsha Linehan PHD

Creator of Dialectical Behavior Therapy (DBT); Professor of Psychology, Adjunct Professor of Psychiatry and Behavioral Sciences at the University of Washington and Director of the Behavioral Research and Therapy Clinics

Peter Levine PHD

Founder of Somatic Experiencing; Author of Trauma and Memory: Brain and Body in a Search for the Living Past: A Practical Guide for Understanding and Working with Traumatic Memory

Richard Schwartz PHD

Founder of Internal Family Systems (IFS) and The Center for Self Leadership

Stephen Porges PhD

Leading expert on Polyvagal Theory; Distinguished University Scientist at the Kinsey Institute at Indiana University Bloomington and Research Professor in the Department of Psychiatry at University of North Carolina Chapel Hill

Sue Johnson EdD

Creator of Emotionally Focused Therapy (EFT); Founder and Director of the International Centre for Excellence in Emotionally Focused Therapy

Pat Ogden PhD

Pioneer in Somatic Psychology; Founder and Director of Sensorimotor Psychotherapy Institute (SPI); Co-founder of the Hakomi Institute; Author of Sensorimotor Psychotherapy: Interventions for Trauma and Attachment

Shelly Harrell PhD

Licensed Psychologist specializing in multicultural and community psychology; A Professor with the Pepperdine Graduate School of Education and Psychology

Dan Siegel MD

Executive Director of the Mindsight Institute; Co-Director of UCLA’s Mindful Awareness Research Center; author of Mindsight: The New Science of Personal Transformation and The Mindful Therapist: A Clinician’s Guide to Mindsight and Neural Integration

Rick Hanson PHD

Senior Fellow of the Greater Good Science Center at UC Berkeley; New York Times bestselling author of Hardwiring Happiness and Buddha's Brain

Steven Hayes PHD

Creator of Acceptance and Commitment Therapy (ACT); Nevada Foundation Professor at the Department of Psychology at the University of Nevada, Reno

Joan Borysenko PhD

Founder of Mind/Body Health Sciences LLC; Author of New York Times Bestseller Minding the Body, Mending the Mind

Ellyn Bader PhD

Co-creator of The Developmental Model of Couples Therapy; Co-director of The Couples Institute

Zindel Segal PhD

One of the founders of Mindfulness-Based Cognitive Therapy (MBCT); Professor of Psychology at the University of Toronto

Ron Siegel PsyD

Assistant Clinical Professor of Psychology, part time, Harvard Medical School; Author of The Mindfulness Solution: Everyday Practices for Everyday Problems and Sitting Together: Essential Skills for Mindfulness-Based Psychotherapy

Laurel Parnell PhD

Leading expert in Eye-Movement Desensitization and Reprocessing (EMDR); Author of Attachment-Focused EMDR: Healing Relational Trauma

Kelly McGonigal PhD

Health psychologist and lecturer at Stanford University; Author of The Upside of Stress: Why Stress Is Good for You and How to Get Good At It and The Willpower Instinct: How Self-Control Works, Why It Matters, and What You Can Do to Get More of It

Bill O'Hanlon LMFT

Co-developer of Solution-Oriented Therapy; Psychotherapist, speaker, and author of Do One Thing Different: Ten Simple Ways to Change Your Life

Stan Tatkin PsyD, MFT

Founder of the PACT Training Institute and developer of a Psychobiological Approach to Couple Therapy (PACT)

Linda Graham MFT

Author of Bouncing Back: Rewiring Your Brain for Maximum Resilience and Well-Being; Seasoned clinician and life coach

Course Director

Ruth Buczynski, PhD

Dr. Ruth Buczynski is a licensed psychologist and founder and president of The National Institute for the Clinical Application of Behavioral Medicine (NICABM).

NICABM helps physicians, nurses, psychologists, social workers, and counselors – practitioners who have some of the most significant and life-changing missions on the planet – provide cutting-edge, research-based treatment strategies to their patients.

For more than 25 years, NICABM has offered accredited training and professional development programs to thousands of practitioners worldwide.

Here's What You'll Get:

Everything is yours to keep forever in your professional library.

check mark Downloadable videos so you can watch at your convenience, on any device
check mark Audio recordings you can download and listen to at home, in the car, at the gym or wherever you like
check mark Professionally-formatted transcripts of the sessions, to make review and action simple
check mark Four downloadable bonus videos to help you work more effectively with anger


Get 4 Bonuses That Give You Even More Strategies for Working with a Client’s Anger

Bonus 1

An Internal Family Systems Approach to Anger

Richard Schwartz, PhD

Richard Schwartz, PhD

  • The “Manager” and the “Seducer”: how these two protective parts run damage control
  • A direct negotiation strategy for reducing a client’s anger
  • How one Vietnam vet transformed his “Internal Monster”

Bonus 2

An EMDR Approach to Anger

Laurel Parnell, PhD

Laurel Parnell, PhD

  • How bilateral stimulation acts as an anger “metabolizer”
  • Two strategies for resourcing clients who feel powerless
  • How to get the anger-reducing benefits of EMDR without eye movements

Bonus 3

Why Forgiveness Work is Especially Effective With Anger

Shelly Harrell, PhD      Bill O’Hanlon, LMFT
Joan Borysenko, PhD      Kelly McGonigal, PhD

Shelly Harrell, PhD
Bill O’Hanlon, LMFT
Joan Borysenko, PhD
Kelly McGonigal, PhD

  • One crucial change that can help clients forgive instead of lashing out
  • How to help a client open up to change while accepting others’ rigidity
  • How to reframe forgiveness so that clients are more willing to try it

Bonus 4

Case Study: How Feelings of Anger and Love Physically Affect Us

Shelly Harrell, PhD      Joan Borysenko, PhD

Shelly Harrell, PhD
Joan Borysenko, PhD

  • The crucial reason we need to find compassion for the hostile client in our session
  • Why hostility requires a different approach from anger

Register Here for Only $197

and get 9 videos, audios, transcripts, plus 4 bonuses
to help you work more effectively with a client’s anger

3 CE/CME Credits or Clock Hours are available for purchase at checkout.

Starting Today, This Program Can Change the Way You Practice

Paula Michal-Johnson, PhD

. . . some dare to go the extra journey to research and educate . . .

"These NICABM series keep me afloat, in touch, on track, well trained in my field, and more personally healthy. The best aspect, though, is that I feel validated and comforted knowing that some dare to go the extra journey to research and educate, so I can walk the path to health, and can share with others."

Mary Corsello-Vilcheck, LCSW
Midlothian, VA
Sunil Thomas, LMHC

I benefit, my practice benefits, and most important my clients benefit . . .

"I live in Nova Scotia and have limited travel funds at the university at which I work. The series provided by NICABM gives me the rare opportunity to listen to the leaders in the field. As a result, I learn valuable information that would not otherwise be available to me. I benefit, my practice benefits, and most important my clients benefit from the knowledge and wisdom I gain from the series."

David Mensink, PhD Counseling Psychology, Psychologist
Halifax, Nova Scotia, Canada
Paula Michal-Johnson, PhD

I could see how each example could be applied to my work without any difficulty.

"[NICABM's] information was delivered in such an accessible and well-paced manner that it left me feeling really enthused about using it. I could see how each example could be applied to my work without any difficulty."

Helen MacWhite, Counseling/Psychotherapy
Dublin, Ireland

Learn Today. Use Tomorrow.

NICABM’s courses are made for professionals, with a focus on real-world solutions to clients’ problems.

Greater healing to your clients

Hands-on examples of how you can bring greater healing to your clients

Implement what you learn immediately

Total focus on learning and skill-building that you can implement immediately

Why the Transcript Is Essential:

Click the image to enlarge

transcript sample

  • The transcript makes it easy to go back and double check concepts, citations and names that are mentioned
  • We put in a table of contents to make it easy for you to find the exact part of the session you need
  • Having the concepts already written allows you to take notes on how you’re going to use the ideas rather than transcribing the ideas
  • Some people simply learn better by reading than by listening or watching
  • You will be able to print out and share techniques presented in the session with your patients
Angela Lawrence

"I really liked being able to follow along with the transcripts as I was nice not to feel like I had to take notes. I really feel like I remember more when I both hear and see at the same time."

Mary Ellen McNaughton, Masters in Counseling, Psychology Counselor
Kelowna, British Columbia, Canada

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We invite you to register for this training program without any risk. Unless you are completely satisfied, we will refund your money. Just let us know within 30 days from the date of registration. We are that confident that you will find this information to be more than you expected.

Register Here for Only $197

and get 9 videos, audios, transcripts, plus 4 bonuses
to help you work more effectively with a client’s anger

3 CE/CME Credits or Clock Hours are available for purchase at checkout.

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